hoki 78 FAQ
Users of hoki 78 ask questions across several topic areas: how to register and verify an account, how deposits and withdrawals work through DANA, e-wallet, mobile banking, local payment, and bank virtual accounts, how to play football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, and slot games, and how account security and data privacy work on our platform.
This FAQ page answers the most common questions we receive. It covers account setup, payment methods, game types, free offers, data requests, support contact, registration details, and withdrawal timelines. If your question is not answered here, contact our support team through email, live chat, or phone.
For detailed information about account terms, jurisdiction restrictions, and legal compliance, see our terms and conditions and legal noticeFor privacy and data-handling details, see our privacy policyFor account verification and withdrawal procedures, see our email verification and withdrawal request pages.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, account limits
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, e-wallet
- Games and bettingfootball markets, live-dealer tables, slot games, esports betting, free offers
- Security and privacyaccount protection, data deletion, support contact, jurisdiction notice
Deposits via local payment, online payment, or e-wallet are processed in real time. Log in to your hoki 78 account, go to the Deposit section, select your e-wallet, and enter the amount. You will be redirected to the e-wallet app or website to confirm the payment. Once confirmed, the funds appear in your hoki 78 account immediately. No additional verification is required for e-wallet deposits. If your deposit does not appear within a few minutes, check your e-wallet transaction history to confirm the payment was sent. If the payment was successful but funds did not arrive, contact our support team with your transaction ID. E-wallet deposits are available 24/7, including during holidays like Idul Fitri and Idul Adha.
During registration, you provide a username, email address, password, mobile phone number, and agree to our terms. After registration, you must verify your email and phone number by entering codes we send to you. Once verified, you can log in and access your account. Before you can deposit or place wagers, you must complete KYC (Know Your Customer) verification by uploading a national ID document (KTP, passport, or driver's license) and confirming your personal details. Verification typically completes within one business day. We use this information to verify your age and identity, prevent fraud, and comply with anti-money-laundering regulations. Your data is encrypted and protected according to our privacy policy.
Payments and transactions
Withdrawal requests are subject to a review window to prevent fraud and money-laundering. Typical review time is a few hours to one business day, depending on your account history and payment method. During peak periods or holidays (Idul Fitri, Idul Adha, Imlek), processing may take longer due to bank closures. Once your withdrawal is approved, funds are transferred to your chosen payment method. E-wallet withdrawals (mobile banking, local payment, online payment) typically arrive within minutes. Bank transfers (e-wallet, mobile banking, local payment, online payment virtual accounts) may take 1–3 business days depending on the bank. We do not guarantee subject to verification. If your withdrawal has not arrived after the expected timeframe, contact support with your withdrawal request ID.
To request deletion of your personal data, contact our support team by email or live chat. Include your account email and a clear statement that you are requesting data deletion. We will respond within 30 days. Note that we may retain some data for legal, regulatory, or fraud-prevention purposes. Data related to completed transactions, account verification, and anti-money-laundering compliance may not be deleted. We will explain which data can be deleted and which must be retained. Once your data-deletion request is processed, your account will be closed and cannot be reactivated. Any remaining balance will be subject to our withdrawal policy.
Send email inquiries to our support team through the contact form on our website or directly to our support email address (available in your account dashboard). Include your account email, a clear description of your issue, and any relevant documentation (transaction IDs, screenshots, etc.). Response time is typically 5–7 business days. For faster assistance, use our live chat feature (2–4 hours during business hours) or call our phone support line. Email is best for detailed inquiries, account verification issues, and data requests. For urgent matters, use live chat or phone support.
Games and betting
Live-dealer tables (roulette, blackjack, baccarat, Dragon Tiger) are streamed in real time from a studio with a human dealer. You place bets and interact with the dealer through a live interface. Games are played in real time, and outcomes depend on the dealer's actions and the cards or wheel. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games where you spin a reel and outcomes are determined by a random number generator. Slots are faster-paced and require no dealer interaction. Live-dealer tables offer a social experience and real-time gameplay; slots offer simplicity and speed. Both are available 24/7 on hoki 78. Choose based on your preference for interaction and pace.
Free bets and free spins are promotional offers that allow you to play without using your own funds. Free bets are credited to your account for use on football markets or live-dealer tables. Free spins are credited for use on specific slot games. Offers appear in your account dashboard under the Promotions section. Each offer has terms: a minimum odds requirement for free bets, a wagering requirement for free spins, and an expiration date. Free offers cannot be withdrawn as cash; winnings from free offers are subject to the terms of the promotion. Not all users receive the same offers. Offers may vary based on your account age, deposit history, and region. Check your Promotions section regularly to see available offers.
Security and privacy
Protect your account by using a strong, unique password (at least 8 characters with uppercase, lowercase, and numbers). Enable two-factor authentication (2FA) in your account settings. 2FA requires you to enter a code sent to your phone each time you log in from a new device. Never share your password or 2FA code with anyone, including our support team. Log out after each session, especially on shared devices. If you suspect your account has been compromised, change your password immediately and contact support. We encrypt all data in transit and at rest. Your account is protected by industry-standard security practices. For more details, see our privacy policy.